Keep any browser where the inbox still opens. Do not clear its site data or sign out as your first troubleshooting step. A valid mailbox session or signed-in owner account may let you regain usable access even when you did not separately save that mailbox's password. Without credentials or an authorized session, guest recovery is limited.
Which credential do you need?
| What you are opening | Credential or access to use | Important distinction |
|---|---|---|
| Registered account | The account address and account password | Opens account-owned inboxes through the account |
| Saved guest mailbox | That mailbox's full address and mailbox password | Does not sign you into a registered account |
| An owned inbox while signed in | Select it from your account's inbox list | Does not require entering its separate mailbox password |
| A shared inbox | The share link and any account permission it requires | Read-only sharing does not grant ownership or password changes |
Signup initially uses your chosen password for both the account and its registration mailbox. They are still separate credentials. Change Password inside an inbox changes that mailbox's password only. The unified Login form treats a registered account address as an account login, so it still needs the account password after that change.
If the old browser still opens the mailbox
Confirm the full address, then check whether the password display or your password manager has a saved credential. The browser can remember some mailbox credentials and sessions; that does not make browser storage a reliable backup or safe on a shared device.
If you have a normal authorized mailbox view, Change Password can set a new mailbox password. Save it securely. A shared read-only view cannot do this. A password change alone does not revoke existing share links or other authorized sessions, so report suspected unauthorized access through Contact and separately deactivate unwanted share links.
If you can still sign in to the owner account
Open the account's owned inbox list and select the affected address. That provides an authorized session for the owned mailbox even if you forgot its individual password. You can then use the mailbox controls to set and save a new mailbox password if needed.
Do not remove the mailbox from the account as a recovery experiment. Removal detaches it from that account; it does not erase the mailbox or create new credentials for you.
If no saved access works
For a guest mailbox, there is no self-service email-reset flow or external recovery address. The server cannot show the old plaintext password. Merely knowing the address does not establish that you own its messages.
For an account-access problem, use Contact for an administrator review. Describe the account and the last access you remember without sending passwords or active codes. The site does not currently offer an automated account password-reset email. A notification email entered for referral updates is not automatically a working password-recovery method.
Missing mailbox versus missing message
An unavailable address may involve deletion or a service restriction rather than a wrong password. Support can investigate what remains available, but restoration is not guaranteed and permanently purged data cannot be promised back. See the retention policy.
If the inbox opens but a verification message is absent, use missing OTP troubleshooting. Recovering the inbox does not extend an old code's expiry or recover the separate account at the website that sent it.